Reviews
Heartfelt Reviews
We love Our Families
We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
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Nothing makes us happier than making our families happy. If you’ve had an extraordinary experience at our facilities or with our staff, we’d love to hear about it. Your recommendation will be passed along to future families who are considering our services, and will give them reassurance and peace of mind during a difficult decision.
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What Families Are Saying
Nakamura was really good to us! Casey was an awesome help, caring and compassionate, all while being efficient and good at what she does. They went above and beyond the call of duty to help us through one of the worst moments people can go through, in this case we lost our father. Great funeral home ran by awesome people. Highly recommend
Author: Mitchell Shelman rated with 5 stars ★ ★ ★ ★ ★
Excellent service
Author: Kirk Evans rated with 5 stars ★ ★ ★ ★ ★
Very pleased with service and treatment, professional and caring. Glad I attended the seminar, got a better understanding and made my plans. Michael Gray was helpful and friendly.
Author: Gina Marie rated with 5 stars ★ ★ ★ ★ ★
Thank you so much for the amazing job you all did! especially Chase Ward to help me with my husband cremation. I was extremely impressed with their elevated levels of skills very professional, deeply knowledgeable, kind, and compassionate. “I highly recommend Nakamura Mortuary.” Mahalo!! M. Salem Lahaina
Author: Kt Salem rated with 5 stars ★ ★ ★ ★ ★
Brad Borja was very helpful and professional in answering all our questions. He was very nice and friendly.
Author: Elizabeth Whitehead rated with 5 stars ★ ★ ★ ★ ★
Renie was amazing and more than helpful with assisting me with the pre-burial plan for my dad
Author: Richard Carr rated with 5 stars ★ ★ ★ ★ ★
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“I had the pleasure of working with Jason Miller during the hardest time of my life. My husband died unexpectedly and Jason was extremely gentle and kind. He made this horrible experience bearable and by his love and kindness. He's checked on me and made me feel like a part of the Nakamura family. Don't bother looking for anyone else, Jason is the man you want to work with! I feel so blessed I found him. If I could give him 10 stars, I would! ”
Leah Underdown June 09, 2024 5 stars ★ ★ ★ ★ ★
Jackie & Ron Martin/Reed April 14, 2024 5 stars ★ ★ ★ ★ ★
“We would like to thank the staff of Nakamura Mortuary for their compassion, kindness and support during this difficult time. A special mahalo to Tracy Dennis for her assistance with everything we requested and to Caprice who worked with us initially. Your professionalism was unmatched. Thank you sincerely.”
Andy N Estrella Agpalo January 20, 2024 5 stars ★ ★ ★ ★ ★
“Death. When that happens on Maui, you have the choice of two funeral "homes": Nakamura's or Ballard's/Borthwick. I personally recommend going with Nakamura's as we had an absolutely inexcusable, horrible experience with Ballard's when my dad passed away (see my Yelp review). FUNERAL PLAN: Now that my spouse and I are middle-aged, it was time to start paying for our funeral and boneyard plans. We met with a friendly gal by the name of Nicole at Maui Memorial Park who helped us set up our plan and made sure we had arrangements strictly with Nakamura's and not awful Ballard's. We went through all the steps and made monthly payments. FUNERAL "HOME": Only in Hawaii do you have mortuaries and not traditional funeral homes like you find in the mainland US. While I can't comment on planning a service here, I can give my perspective as a grieving guest. If you're a non-religious family, this place is perfect as you can bring in anyone you want as far as leading the service. Parking can be a problem especially if you have a large family or if the deceased person was well known. There a few stalls on the lawn adjacent to the building and some in the back. It looks horrible with all the cars parked right out front but what are you supposed to do? There are unofficial street stalls along Lower Main Street but park at your own risk with Maui's terrifying driver skills. A small reception area greets you upon entering, good enough for a small 2-person table to collect cards. The main viewing room has a church-like setup with rows of pews split into three sections. Lighting is bright and not very ambient but the acoustics are good. Numerous split a/c units kept the room cool. Another popular local tradition is to feed your guests after the service. They have a small room with communal tables towards the back of the facility. Local catering companies do this all the time so set up/breakdown is usually a breeze for them. OVERALL: Trust me, go with Nakamura's for you or your loved one's home-going ceremony.”
Maui World Travelers January 21, 2024 4 stars ★ ★ ★ ★ ★
“Tracy was very helpful and empathetic.”
John Carter January 12, 2024 5 stars ★ ★ ★ ★ ★
“The staff helped my family through an unexpected and difficult time where we needed guidance through the process of handling the sudden loss of our loved one. Our arranger, T.D., embodies the concept of "aloha" and displayed it throughout the entire time we worked with her. She provided answers to all of our questions and presented all of our options without overwhelming us. She truly demonstrated that she has the family's best interest at heart. My family and I will never be able to thank her or her staff enough for treating us as if we were one of their own. Our only regret is that there are only five rating stars. Our experience at this mortuary is definitely worthy of 10 stars!”
Tricia December 14, 2023 5 stars ★ ★ ★ ★ ★